How can we help you today?

On the day your parcel is shipped, you will receive an email with all Track & Trace information so you can follow your order.

You can select a 'different delivery address'. This can also be a work address. If you are sending to a work address, ALWAYS include the company name. If you forget this, the deliveryman will not deliver the package and it will be returned to you and you will have to pay shipping costs twice.

Only with PostNL is it possible to have your order shipped to a PO Box.

Around holidays & peakdays the normal delivery days of carriers may vary. Check here the deviating delivery during these days:

• PostNL (dutch only)
• DPD
• DHL

If your payment is not successful the first time, you can still easily pay for it. The order and the products will be reserved for you for 24 hours. If you log in, you can look up your order in "My account" and pay for it. You will always receive a payment link from MultiSafepay with which you can pay for your order.

We always send a confirmation of your order and a confirmation of your payment.

1. Check if our email ended up in your spam box. To prevent our emails from ending up in your spam box, add our email address as a contact in the address book of your email program.

2. You have made a typing error in your email address when entering your customer data. If you email us the correct email address, we will still send you the confirmation and Track&Trace information.

From February 1, 2021, you must first exchange a Webshop Giftcard at the Webshop Giftcard website for an e-card from De Groene Drogist.

When placing your order, choose "Payment methods" at VVV Giftcard or Webshop Giftcard and fill in your card details.

As of July 1, 2020 due to new legislation the online transaction amount of a gift card or e-card may not exceed €50.

You can easily pay extra with another online payment method such as iDEAL.

Click on Forgotten Password and you will receive an e-mail containing a password recovery link. This allows you to set a password and, in this case, create a password that you can then use to log in. Your 'guest account' is automatically converted into a 'client account'. Previously placed orders are then also linked to this "customer account".

Although it rarely happens, it can always happen that you are allergic to a certain herb or plant or other ingredient. If you are on medication or have had an operation or undergo chemotherapy, we cannot guarantee that you will not react. If this occurs, please ask for advice. We always advise you to test the product on the inside of the elbow, a relatively sensitive area of the skin, to see if a reaction follows.